Ordering FAQ
Q. If I select products from your online Shopping Cart, can I call the order in rather than placing it online?
Q. Where else can I order or find out more about your products?
Q. How do I know my personal information is secure?
Q. Why am I being charged Sales Tax? I thought Internet sales were tax-exempt.
Q. How do I pay for an order I place on a discoverytoys.com Shopping Cart?
Q. What are my shipping and delivery choices?
Q. Can I ship to an address outside of the US or Canada?
Q. Can I split an order and send it to two different addresses?
Q. How will I know that my order has been received and is being processed?
Q. What if I need to return a product that I purchased through discoverytoys.com?
Q. Will my Discovery Toys Educational Consultant receive sales credit/commission for my online order?
Q. I still have questions; where do I go for answers?
Q. If I select products from your online Shopping Cart, can I call the order in rather than placing it online?
A. Absolutely. Dial 800-341-TOYS (8697) M-F 7:00 am – 3:30 pm (PT) if you're calling from the U.S. or Canada. Please have a credit card ready and provide the name of the Educational Consultant who owns the site so that she can get credit for your order.
Q. Where else can I order or find out more about your products?
A. Your Educational Consultant will be happy to answer any questions you may have. They can set up a personal shopping appointment or assist you in hosting a party where you can earn free products and other hostess benefits by sharing with your friends. The Educational Consultant can also answer any questions about the product line, take your order, and even discuss the possibilities of starting your own business. Please feel free to call or E-mail your Educational Consultant using the contact information provided on her home page.
Q. How do I know my personal information is secure?
A. We want you to know that your transaction at discoverytoys.com is both private and secure. We use secure sockets layer (SSL) to encrypt and protect information you send to us, ensuring that you are dealing with the legitimate, secure Discovery Toys server. You can be assured that placing your order through our Web site is as safe as placing your order by phone or by mail. Please feel comfortable shopping with Discovery Toys and enjoy your experience. More information is available in our Privacy Statement.
Q. Why am I being charged Sales Tax? I thought Internet sales were tax-exempt.
A. Internet sales are not specifically exempt from sales & use taxes. Discovery Toys has activities in each state of the United States and each Canadian province that subject it to state, provincial and local laws imposing sales tax collection. Therefore, Discovery Toys is required to collect tax on merchandise sold via the Internet or otherwise. You may be interested to know that if a vendor does not charge sales tax, the purchaser of the merchandise is required individually to remit the tax to the taxing jurisdiction.
The appropriate taxes (based on the "ship to" location) will be added to your order. This dollar amount will be reflected on your Order Summary screen. Shopping Cart cannot accommodate purchases made by a tax exempt organization. Please contact your Educational Consultant to place these orders.
In the United States, State and local sales taxes are based on the subtotal after delivery charges (shipping and handling) in all states charging sales tax with the exception of IA, ID, LA, MA, OK, UT and WY where tax is based on the merchandise total only.
Q. How do I pay for an order I place on a discoverytoys.com Shopping Cart?
A. American Express, VISA, MasterCard, and Discover Card (USA only) credit cards are accepted as payment for orders placed online. Debit or ATM cards with a credit card company logo, such as VISA and MasterCard are also accepted. Note: to avoid delay, please verify the Billing Address is correct for the credit card used.
Unfortunately, checks and money orders are not accepted. If you wish to pay by an alternate method, please contact your Educational Consultant directly
Q. What are my shipping and delivery choices?
A. In the United States, we ship via common carrier ground from our Distribution Center in Indiana (FOB shipping point). Shipments to Hawaii, Alaska, all U.S. Territories and Post Office boxes are sent via USPS (United States Postal Service). All deliveries are based on business days, and do not include weekends or holidays. Click here for U.S. ground delivery transit time information. Standard Ground delivery times within the contiguous United States average 2-4 business days from the time your order ships (please allow for 3 to 4 days in-house processing time.) Delivery can vary depending on the destination address.
US Contiguous Ground Delivery
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Order Size
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Delivery Charge
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0 - $59.99
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$13.99
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$60 & higher
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12% + $6.00
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US Non-Contiguous Ground Delivery
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Order Size
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Delivery Charge
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0 - $49.99
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$24.99
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$50 - $99.00
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$27.99
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$100 & higher
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14.5% + $10.00
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